What you should know about ClickSkinEssentials
and Chester House Beauty Clinic
Click Skin Essentials is the on line shop of CHESTER HOUSE BEAUTY CLINIC
for Dermalogica Products.
For Clinic information on treatments available and appointments go to www.Chester-House.co.uk
For further information on Dermalogica, or to find a stockist near you CLICK HERE
We only sell products that we use ourselves and in our Clinic Treatments. We are happy to give professional advice on the use of any of the products we sell.
- Selling top brands at great value prices since 2002
- All uk orders sent free by 1st class post
- All orders dispatched within one working day
- No quibble returns policy
- Professional advice available
- Free samples with every order
- Gift vouchers available for Web Shop and Salon
- You can pay securely by RBS Worldpay, PayPal or Google Checkout
- We do not collect or have access to your Card Details.
- We send you an email to confirm receipt of order
- We send you an email to tell you when you order is being processed
- We confirm by email when your order has been dispatched
- We welcome feedback & comments
We send all orders by the next working day via Royal Mail, unless you are advised otherwise.
If you require an order to be sent to a different address than your payment address, you may not be fully protected - please check with your Card Operator for full details. We reserve the right to send an order only to the registered Card address.
Free UK Delivery on all orders! We recommend you select Royal Mail Recorded Delivery for all orders over £39.00.
All orders are sent by Royal Mail First Class Standard delivery or as you have selected at checkout.
Please allow 3-5 working days after despatch to receive your order.
Special Delivery/ Next Day
·If you require your order by 1pm the next working day then please select the Special Delivery service on the checkout page.
·This service has an extra charge and your order must be placed before midday on the previous working day. Special Deliveries for arrival on Saturdays are subject to additional costs.
·All International orders sent in The EU are despatched by Royal Mail Airmail. For orders
over £39.00 we advise you select Royal Mail International Signed For.
We hope that you will be delighted with your order. However, if for any reason you are not completely satisfied, we are happy to offer a refund, exchange or replacement, on all goods returned to us within fourteen days of your receipt of goods. Provided they are in their original, unopened and unused condition.
How to return an Order
Please include full details of your customer order number, together with details of the items you want to return. Tell us why you want to return the order, and whether you want a refund or replacement.
We will email back an Order Return Reference Number.
Then return your package by Royal Mail Recorded Delivery, retaining your recorded delivery receipt as proof of postage. All goods must be wrapped securely in the same outer packaging in which you received them.
Post the package to:
Returns
Click Skin Essentials
69 High Street
Arundel
West Sussex
BN18 9AR
All returned goods will be examined upon receipt. As for reasons of hygiene we appreciate if the replacements or exchanges are not opened or used goods. We will process your return as quickly as possible and will notify you by email once your refund, replacement or exchange has been processed.
Your payment for the goods will be refunded – if that is what is agreed- as soon as possible by the original payment method, no later than 30 working days after we have received the goods.
If the goods are faulty, we will refund in full –including any postage costs you have incurred in returning the goods. If you are returning for other reasons, we reserve the right to deduct the postage charges we incurred in sending the order and a handling fee of 5% of the order value before issuing a refund.
In accordance with the EU Distance Selling Directive, you are entitled to cancel your order at any time within 7 days of receiving your goods. The cancellation period ends on the expiry of the period of 7 working days beginning with the day after the day on which you received the goods. If you wish to cancel an order under these terms, please email us a notice of cancellation to admin@ClickSkinEssentials.com and return the goods to us; We appreciate if they are in their original, unopened and unused condition. Your statutory rights are not affected. More information about the EU Distance Selling Directive can be found at HMSO.gov.uk
We value our customers and respect your privacy. Any information we collect about you is held with the utmost care and security. Your visit to our website and any use of the services or features we provide is subject to our terms and conditions of which this privacy policy is part.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you fro two reasons:
· to process your order and secondly,
· to provide you with the best possible service.
You can refuse any marketing email / communication from us in accordance with the Data Protection Act and will not share your details with any third parties for marketing purposes.
You can unsubscribe your e-mail address by sending us an e-mail to:
admin@ClickSkinEssentials.co.uk
The typical type of information we will collect about you includes:
- Your name
- Address
- Phone number
- Email address
- Address
- Phone number
- Email address
We never collect financial or sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law. If any of this information changes, you must ensure that you amend the details in order for us to provide you with the best possible service.
We may also record which Products you are interested in and which Products you purchase as well as customer traffic patterns and site use. This information will be kept securely in accordance with our internal security policy and may be used to:
· process your order
· provide you with an up to date, efficient and reliable service
· help to prevent fraud i.e. we check card details with our merchant card checking facility and reserve the right to refuse orders on that basis
· open and run your membership
· provide a more tailor made shopping experience.
When you place an order, we may ask you for certain information and you may submit personal data to Click Skin Essentials (for example your name, phone number, postal address, email address, contact and bank/credit card details). By making an order and submitting your data you agree to this use.
Call 01903 884100 or 07786858721 for Skincare Advice. (Mon- Sat)
Call 01903 884100 during normal working hours (10am to 5pm, Mon to Sat) to check status of your order. If you have set your browser to receive emails from us, you will be sent an email to tell you:
- Your order has been received
- Your payment has been processed
- Your order is being processed
- Your order has been sent to you
